Table of Contents
Section 01Introduction
Welcome to SemiGro Delivery, operated by Smart Technology STCS. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
By using the App, you agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of the App immediately.
We are committed to full compliance with Google Play Developer Program Policies, the General Data Protection Regulation (GDPR), and all applicable data protection laws.
Section 02Data We Collect
We collect specific categories of personal data necessary to provide our delivery service efficiently and reliably:
Location Data
Precise GPS location to enable delivery tracking and route navigation
Account Data
Full name, phone number, and email address
Order Data
Order details, delivery addresses, and payment transaction records
Device Data
Device type, OS version, and push notification token
We collect only the minimum data necessary to provide the service ("data minimization principle"). We do not collect data in the background beyond what is required for active delivery operations.
Section 03Location Data
What we access: The App requests access to your device's precise geographic location (GPS latitude and longitude) while the App is actively in use.
When we collect location: Location data is collected only during an active delivery session. We do not track your location in the background when the App is not in use or a delivery is not in progress.
Why we need your location:
- To identify your pickup or delivery address accurately
- To show you the delivery driver's real-time position on the map
- To calculate distance, estimated arrival time, and optimal route
- To confirm successful delivery completion at the correct location
- To resolve disputes related to delivery location
Section 04How We Use Your Data
We use the data collected exclusively for the following purposes:
- Processing and coordinating delivery orders from placement to completion
- Communicating with you about your order status and support requests
- Improving App performance, features, and user experience
- Sending push notifications about your delivery status
- Preventing fraud and ensuring platform security and integrity
- Complying with applicable legal and regulatory obligations
- Resolving disputes and enforcing our Terms of Service
Section 06Permissions & Consent
Before requesting any device permission, the App will display a clear in-app disclosure screen explaining:
- The specific permission being requested
- Exactly why the App needs it
- How the data will be used
Only after you acknowledge the disclosure will the system permission dialog appear.
| Permission | Purpose | Status |
|---|---|---|
| Location (Precise) | Delivery tracking and address confirmation | Required |
| Camera | Scanning order barcodes or capturing delivery proof photos | Optional |
| Push Notifications | Real-time delivery status updates | Recommended |
Section 07Data Storage & Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:
- All data in transit is encrypted using TLS 1.2 / HTTPS protocols
- Data stored on our servers is encrypted at rest using AES-256
- Employee access to personal data is restricted on a strict need-to-know basis
- Regular security audits and vulnerability assessments of our infrastructure
Retention Period: We retain your account data for as long as your account remains active. Upon account deletion, personal data is removed within 30 days, except for data we are legally required to retain (such as transaction records for up to 5 years under applicable financial regulations).
Despite our measures, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your account credentials confidential.
Section 08Your Rights
Depending on your jurisdiction, you have the following rights regarding your personal data:
🔍 Right to Access
Request a copy of all personal data we hold about you.
✏️ Right to Rectification
Request correction of inaccurate or incomplete data.
🗑️ Right to Erasure
Request deletion of your personal data ("right to be forgotten").
⛔ Right to Restrict
Limit how we process your data in certain circumstances.
🚫 Right to Object
Object to processing of your data for marketing purposes.
📤 Right to Portability
Receive your data in a structured, machine-readable format.
To exercise any of these rights, please contact us using the details in Section 10. We will respond to all legitimate requests within 30 days.
Section 09Children's Privacy
SemiGro Delivery is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at the address below.
Section 10Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a concern, please contact us:
Smart Technology STCS
📧 Email: privacy@semigro.com
📱 App ID: com.semigro.delivery
⏱️ We aim to respond within 30 days of receiving your request.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page and, where appropriate, via an in-app notification.